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Mission 01 · LLMs · Hybrid RAG · Voice

Multi-Channel Conversational AI Platform

+18%answer relevance

Problem

Customer-care conversations are split across voice, chat and email, and each channel needs fast, accurate, multilingual answers grounded in customer data.

Approach

  • Multi-tenant platform unifying voice, chat and email
  • Real-time speech-to-text / text-to-speech with multilingual support
  • Hybrid RAG (semantic + keyword retrieval) with LLM-based intent classification

Result

Low-latency customer-care interactions across channels, with an 18% improvement in answer relevance on customer data.

LLMsHybrid RAGSTT / TTSIntent classificationPython

Next mission

Vision-Language Models vs Task-Specific Detectors